Our Benefit | patrakom-env

Patrakom has proven its endurance since 1995 and has always been updated with current and future technology. Up to now, Patrakom has possessed complete products and services and has been transformed into a provider of communication solutions and network with permission Communication Systems Operator Micro Earth Stations (SKSBM) and partnering with manufacturer of telecommunications equipment to serve various companies and fields.

We supported by technicians who are stand by in 40 logistic locations in Indonesia and services Support.Patrakom is committed to providing the best products and services to the customers by implementing the following rules and approaches to ensure the customer’s satisfaction.

Being aware that telecommunication service has become an increasingly important means for the Customers’ business success, Patrakom continues tomaintain its quality by scheduling periodic technician visit to perform preventive maintenance in Customer’s location. Whenever there is system disorder, a technician will be sent immediately to the Customer’s location to perform corrective maintenance in order to minimize the duration of system disorder.

Technician Visit

Base and spare-part positioning to a closer location to the Customer enables Petrakom to perform maintenance and establish new service installation. Each Base is dedicated to focus on providing service for Customers’ locations within one cluster. Ultimately, the entire bases serve clusters with working territory that covers the entire Indonesia.

Closer To Customer Location

Patrakom provides a Help Desk that is always there to provide assistance for the Customer, 24 hours a day, 7 daysa week. Every complaint regarding telecommunication service shall be recorded and every follow-up step will bereported through the Help Desk.

24-Hours Support

As a solution and telecommunication network service provider, Patrakom understands that the Customer require a very favourable service availability. In order to be able to fulfil such requirement, Patrakom provides a reliable infrastructure. Redundant electricity resources are provided in the form of UPS and Generator Set. Adequate spare-parts with hot standby and cold standby characters are provided for the primary devices.

Realible Infrastructure

To ensure that the service provided is in accordance withthe SLA (Service Level Agreement), service availability report will be submitted to the Customer periodically every month.

Periodic Report

ISO 9001:2008 Certify has been approved by ISOQAR, Scope of Activities: “Solution Provider For Telecommunications Network, Segmen Maritime, Mining, Oil & Gas and Plantation”